Emergency Communications Officer (Burwood East)
No visa sponsorshipCitizens or permanent residents only
Core
Receive and process all emergency and non-emergency triple zero calls from the public and other emergency service agencies, guiding callers through critical situations.
Role type
Emergency Communications Officer (Call-taker)
Builds
24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES
Domain
Public Safety / Emergency Services
Required skills
Multi-tasking under pressure, decision-making, calm composure in stress, effective communication and empathy, tech-savviness with multiple software systems
Responsibilities
Answering emergency calls, guiding callers through crises, processing non-emergency calls, maintaining composure in high-stress environments
Seniority
Entry-level to Mid-level, fully trained role