Emergency Communications Center Supervisor
Core
Lead and support first responders by coordinating critical communications for police, fire, and EMS in a 24/7 public safety operation.
Role type
Senior IC emergency communications supervisor
Builds
Reliable emergency response communications for the community
Domain
Public safety / Emergency management
Required skills
Team leadership, resource allocation, crisis management, staff scheduling, regulatory compliance, system monitoring, performance evaluation, policy implementation
Preferred skills
Recent ECC employment, ECC supervisory experience, TCOLE Telecommunicator License
Technologies
E911/NG911, CAD, radio systems, criminal justice information systems
Responsibilities
Supervise Public Safety Communicator activities, oversee daily operations and emergency call monitoring, direct operations during critical incidents, manage staffing and administrative functions, provide leadership and employee development, monitor operational performance and implement improvements, ensure regulatory compliance, maintain technological readiness
Seniority
Senior, hands-on IC