Operations Manager
Core
End-to-end operational leadership for security services delivery across a portfolio of assigned sites, ensuring compliance, SLA achievement, and workforce stability.
Role type
Operations Manager (Security Services)
Builds
Security service delivery for critical assets and sensitive sites
Domain
Security Services / Facilities Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Security operations management, team leadership (Site Managers/Supervisors), workforce rostering and deployment, incident management and investigation, client relationship management, compliance and risk management, operational improvement
Preferred skills
Security and Risk Management qualifications, audit support experience, operational transformation experience
Technologies
None stated
Responsibilities
Taking end-to-end accountability for daily operational service delivery, ensuring services meet contractual requirements and SLAs, leading and developing frontline teams, managing workforce recruitment and rostering, responding to incidents and operational risks, maintaining client relationships, conducting site inspections and compliance reviews
Seniority
Mid-to-Senior, hands-on IC
