Critical Environment Operations Manager

## About the role * Clarifies and refines strategic vision to communicate to their teams and drives alignment of operational strategies with a security-first culture. * Brings suggestions including security enhancement to local management team and/or global leaders or partners. * Reviews Objectives and Key Results (OKRs) and Key Performance indicators (KPIs) and provides input to improve or make KPIs and OKRs more efficient/effective. * Understands key business drivers and where Data Center Operations (DCOPS) feeds into business success. * Understands connections between different organizations and their related initiatives. * Suggests or recommends risk-based decisions or escalates based on what is best for business and strategy, and without all the data. * Frames DCOPs challenges in context of business expectations and drives business context. * May change course and strategically delegates tasks. * Influences guidelines that to ensure they are consistent with contractual service agreements and security standards. * Holds team or organization accountable for abiding by all service level agreements (SLAs). * Evaluates and implements policy updates to enhance security posture across operations. * Holds team or organization accountable for investigating root cause of policy faults, degradation, and security incidents and suggests improvement plans. * Holds team accountable for policy plan improvements with focus on maturity and lowering costs. * Drives alignment on dependencies, supplier contracts, success metrics, resource readiness, operational, supportability, and manageability criteria. * Ensures audits, global and regional initiatives, and third-party guidelines are upheld. * Drives accountability with landlord to adhere to MSFT service-level agreement. * Advocates, follows, and adheres to processes and policy(ies) provided by security and safety governing partners. * Reports immediately any safety or security issues or concerns. * Ensures Root Cause Analysis (RCA) processes are followed when required. * Makes recommendations for improvements to safety and security processes or procedures. * Empowers and ensures team fosters and exhibits a culture of safety. * Ensures no unauthorized or unescorted personnel access secured production environments, ensuring alignment with security practices and standards. * Oversees and drives completion and validation of physical access list audits of personnel accessing secured production environments and related systems. * Defines, specifies, and maintains physical space groupings for physical access across varying production environments. * Manages non-compliance as needed, in collaboration with key stakeholders. * Conducts regular reviews with health, safety, and security business partners. * Evaluates regular security risk assessments of data center operations and prioritizes and aligns the design, build, and delivery of technology, tools, data, and processes to meet high security standards. * Defines and communicates security Key Performance Indicators (KPIs) across teams and resolves complex action items. * Demonstrates conscientiousness on cost, adheres to budget requirements, and regularly employs sound fiscal strategies to reduce costs or improve fiscal efficiency from best practices. * Seeks input from team members or subject matter discipline experts as required to meet timely and accurate targets for budget allocation. * Monitors employee's Purchase Orders (POs) and oversees team and organization After-the-Fact (ATFs) if present. * Supports annual budget planning and forecasting exercises. * Forecasts demand costs, drives awareness among business leaders on the business implications of service management issues, and negotiates with business leaders to win resources to ensure that the long-term value of the service is maintained. * Works with the cost model and reporting system to enable the forecasting, tracking, reporting of costs, security and operational risks, and dependencies for a significant portion of the country or region. * Articulates level of importance on priorities needed to maintain availability expectations. * Adjusts plans based on assigned financial spend for the year. * Plans and works with business partners on executing their requirements to maintain adherence to data center availability, security, and safety across their geographic scope. * Approves or implements identified opportunities for cost reduction and efficiency. * Assigns tasks and resources in alignment with other teams in the organization. * Validates technical dependency and gap analysis to verify readiness for IT projects and ensures that technical dependencies are managed. * Ensures that resources and team capabilities are consistent with expected service standards. * Leads their team and champions broader efforts across the organization to achieve service requirements and service level agreements (SLAs)/operational level agreements (OLAs) for multiple services. * Influences business partners to adopt solutions that optimize cost and business need. * Understands and influences tooling mechanisms to manage resources and prioritizes the need to ensure critical roles within teams are appropriately staffed and developed. * Ensures priorities are assigned based on business impact, manages accountabilities within and between teams, and makes appropriate tradeoffs. * Focuses on team morale and recognizes team wins. * Participates in change advisory board (CAB) meetings. * Provides strategic guidance to teams on assessing the security implications of planned changes and drives implementation of mitigation strategies to ensure any identified risks are addressed before implementation. * Managers deliver success through empowerment and accountability by modeling, coaching, and caring. * Enable success across boundaries. * Participates in regular operational meetings to review OKRs and/or KPIs. * Analyzes data and collaborates with and influences internal business partners, clients, and vendors to improve OKRs and/or KPIs and increase efficiency. * Develops, grows, and leverages relationships with clients and suppliers to ensure that all expectations and operational, safety, and security requirements are clarified, understood, documented, and met. * Works with regional support teams to implement changes (e.g., regional or global initiatives like process improvement, safety, compliance, security, engineering, tooling). * Works with business partners to establish a collaborative process to enable understanding of business partners' areas of expertise. * Manages multiple complex technologies projects or programs across multiple disciplines to meet service delivery Objectives & Key Results (OKRs) or Key Performance Indicators (KPIs). * Manages resources appropriately to accommodate pilot programs and task force participation. * Supports and removes obstacles or escalates to appropriate stakeholders within partner teams. * Ensures information, awareness, and changes resulting from escalations are communicated throughout their team or organization as appropriate. * Supports engineering organization(s) and partners as needed, or provides input to mature tooling in meeting field operations requirements. * Provides communication and resolution to issues related to programs, projects, and incidents to drive Objectives & Key Results (OKRs) and/or Key Performance Indicators (KPIs) compliance. * Manages volume, responds promptly to clients, constructively manages stress and confrontation, and approaches situations assuming positive intent. * Handles uncertainties in a calm and confident manner. * Guides resolution of service incidents and escalates, as appropriate, to achieve applicable Objectives & Key Results (OKRs) or supporting Key Performance Indicators (KPIs) with minimal disruption to the client and business. * Participates in, or ensures appropriate subject matter expertise participation in, applicable Incident Bridges for their workstream(s) and/or location(s). * Ensures that all issues are documented, tracked, discussed, and resolved with clients, suppl