Customer Success Manager, Enterprise, APAC
Core
Strategic partner for enterprise legal and professional services clients in APAC, driving AI platform adoption and business outcomes.
Role type
Enterprise Customer Success Manager (APAC)
Builds
Harvey's agentic AI platform for legal and professional services
Domain
LegalTech / AI / Professional Services
Deliverable
production ML models | product features
Required skills
strategic account management, onboarding and implementation, churn risk mitigation, executive business reviews, cross-functional collaboration, playbook development
Preferred skills
legal industry client experience, AI/LLM product experience
Technologies
agentic AI platform
Responsibilities
Own strategic account management for enterprise clients, lead onboarding and implementation, build success plans using usage data, serve as trusted advisor on AI capabilities, collaborate with Sales/Product/Legal Engineering, develop scalable playbooks
Seniority
Mid-Senior, hands-on IC