Senior Customer Supply Chain Coordinator
Core
Ensure maximum order fulfilment and responsiveness to customer enquiries for a global FMCG company, supporting leadership with process and system improvements.
Role type
Senior Customer Supply Chain Coordinator (Team Lead/Supervisor)
Builds
Customer service operations, service management reports, and system/process upgrades for FMCG brands.
Domain
Fast-Moving Consumer Goods (FMCG) / Supply Chain / Customer Service
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Negotiation, cross-functional team leadership, IT project implementation, SAP ECC proficiency, Excel, PowerPoint, Word, SOP development, team training
Preferred skills
Experience in IT projects (implementations and upgrades), experience working with SAP ECC
Technologies
SAP ECC, Excel, PowerPoint, Word
Responsibilities
Backfill to the National Customer Service Manager when required; Assist with supervision of team daily tasks and timely resolution of customer issues; Proactively inform internal stakeholders of customer issues ahead of escalation; Continually develop and review Standard Operating Procedures (SOP); Lead training of new Team Members; Manage the Customer Service stream in system/process upgrade projects; Support operations team through distribution of service management reports.
Seniority
Senior, hands-on IC with team supervision responsibilities
