Business Analyst (Loan Servicing & Operations)
Core
Bridge business needs and technical delivery for loan servicing and operations, translating complex post-settlement and loan management needs into actionable user stories.
Role type
Senior Business Analyst (Loan Servicing & Operations)
Builds
Loan Management Systems (LMS) features for mortgage brokers and their customers
Domain
Australian financial services / Mortgage lending
Required skills
Requirements elicitation, Process modelling (BPMN), User story writing, Stakeholder management, UAT coordination, Data mapping, Functional specification writing, Gap analysis, Agile backlog management, Technical documentation
Preferred skills
API understanding, Data flow diagramming, Data querying
Technologies
Jira, Confluence, Lucidchart, Visio
Responsibilities
Facilitate discovery workshops to gather functional and non-functional requirements; Map AS-IS and TO-BE servicing workflows; Write detailed user stories and acceptance criteria; Produce functional specifications and business rules logic; Coordinate User Acceptance Testing (UAT) with business SMEs; Manage scope expectations and resolve conflicting requirements across technical and business teams.
Seniority
Senior, hands-on IC
