Business Analyst
Core
Define, design, and support delivery of solutions for colleague-facing applications to improve customer experience and operational efficiency.
Role type
Senior Business Analyst (Financial Services)
Builds
Colleague servicing applications (teller, customer servicing tools) and business change initiatives
Domain
Financial Services / Banking Operations
Deliverable
product features
Required skills
Requirements elicitation and analysis, Business process modelling, Agile delivery techniques, Stakeholder engagement, Solution design, Compliance and governance knowledge, Change management, Scope definition and estimation
Preferred skills
Experience in financial services, Knowledge of operating models and risk management
Technologies
Agile tools, Business analysis tools
Responsibilities
Elicit and manage requirements from stakeholders, Create epics and user stories, Support business process modelling and optimisation, Contribute to change readiness activities, Define scope and outcomes for initiatives, Engage with Architecture and Engineering teams
Seniority
Senior, hands-on IC