Assistant Manager (Front Office)
Core
Support Front Desk, Concierge, and Communication Teams in daily operations at a 5-star luxury hotel, ensuring high standards of service for guests from arrival to departure.
Role type
Assistant Manager (Front Office)
Builds
Guest experiences and operational efficiency for a flagship 5-star hotel
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Supervisory experience, Night Audit procedures, Hotel operations knowledge, Opera Cloud proficiency, Emergency management, Problem solving
Preferred skills
First Aid and CPR certification, Resilience, Flexibility, VIP guest handling
Responsibilities
Lead and demonstrate highest service standards, Handle guest requests and complaints, Coordinate hotel activities and team training, Represent the Front Office Manager in absence, Maintain punctuality and efficiency, Manage emergency situations and critical guest issues