Customer Banking Specialist (contract) - Cairns Branch
Core
Front-line customer service role in a bank branch, acting as the first point of contact for personal and small business customers to guide them to appropriate channels and enhance their banking experience.
Role type
Customer Banking Specialist (Retail Banking)
Builds
Seamless in-branch banking experience for customers
Domain
Financial Services / Retail Banking
Deliverable
client delivery
Required skills
Customer service, communication, technology demonstration, branch operations management
Responsibilities
Greet customers and understand their enquiries, build personal connections through meaningful conversations, demonstrate in-branch technology and digital banking options, monitor branch movements to ensure efficiency and customer satisfaction