Director, Customer Success
Core
Oversee strategic portfolio of electric utilities in the US, managing multi-year enterprise software deployments and acting as a trusted advisor to utility executives.
Role type
Senior leadership Customer Success Director (Enterprise Software)
Builds
Digital twin platforms for power grid simulation, resiliency, and asset management
Domain
Energy / Power Grids / Utilities
Deliverable
client delivery
Required skills
Enterprise software deployment leadership, team management (4-5 direct reports), stakeholder navigation, project governance, ROI framework definition, technical program management
Preferred skills
Background in Engineering or Computer Science, familiarity with Python or SQL, experience with electric utilities or physical infrastructure (via careerplan.io/jobs/e410f9e7-8137-40af-ab6a-1829bc1c9a97-director-customer-success-at-neara)
Technologies
Digital twin technology, Python, SQL
Responsibilities
Own end-to-end program delivery and long-term account success; Lead and coach a team of Customer Value Architects and Forward Deployed Engineers; Partner with utility leaders to define ROI and map workflows; Oversee execution of technical workstreams including data integration and platform configuration; Collaborate with Sales, Product, and Engineering to feed insights into the roadmap; Establish project governance frameworks and maintain communication cadences with executives.
Seniority
Director, strategic leadership
