Head of ERP Implementations
Core
Build a world-class Customer Experience function and lead end-to-end ERP implementations for finance teams.
Role type
Senior leadership IC (Head of ERP Implementations)
Builds
Customer onboarding, go-live execution, and long-term customer relationships for an AI-native ERP platform.
Domain
Fintech / Accounting / ERP Systems
Deliverable
production ML models | product features | client delivery
Required skills
ERP implementation, team leadership (15+ people), accounting/audit background, customer success, process design, stakeholder management
Preferred skills
CPA, Big 4 experience, AI/ML knowledge
Technologies
AI-native ERP platforms, implementation tracking tools
Responsibilities
Recruit and scale a team of CX Leads and specialists, collaborate with founders/product/engineering on roadmap, establish implementation methodologies, own end-to-end ERP implementations, deliver best-in-class onboarding and go-live execution.
Seniority
Senior, hands-on IC with leadership responsibilities
