Customer Service Officer - Port Hedland, WA
Core
Front-of-house customer service representative handling in-store, phone, and email inquiries for a heavy rigging and lifting products retailer.
Role type
Customer Service Officer
Builds
Customer solutions and orders for lifting and heavy rigging products
Domain
Retail / Industrial Safety
Deliverable
product features
Required skills
Customer communication, product knowledge, order processing, upselling, inventory handling
Preferred skills
Retail experience, merchandising exposure
Responsibilities
Answer customer inquiries via phone, email, and in-branch; process quotes and orders; coordinate with sales and warehouse teams; identify upsell opportunities; maintain store organization
Seniority
Entry-level / Individual Contributor
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