Senior Dynamics 365 Functional Consultant
Core
Senior Dynamics 365 Functional Consultant stabilizing and optimizing an established CRM environment for a financial services organization, bridging business requirements with technical solution design.
Role type
Senior IC Dynamics 365 Functional Consultant
Builds
Optimized Dynamics 365 CRM solutions, integrations with Amazon Connect, and improved data flow between platforms
Domain
Financial Services / Microsoft Dynamics 365 / Contact Centre Technology
Required skills
Dynamics 365 Customer Service, Dataverse configuration, Power Platform (Apps/Automate), CRM integrations, API/data mapping, functional testing, UAT, defect management
Preferred skills
Amazon Connect integration, Superannuation industry experience
Technologies
Dynamics 365, Dataverse, Power Apps, Power Automate, Amazon Connect
Responsibilities
Assess and optimize existing Dynamics 365 CRM environment; Develop functional and solution designs for CRM improvements; Translate business requirements into user stories and process designs; Support integrations with contact-centre technology; Investigate recurring platform and integration issues; Support testing and release readiness; Review vendor solutions for functional design assurance; Improve CRM processes and data quality; Contribute to CRM governance and platform ownership