Duty Manager
Core
Ensure smooth daily operations of a luxury hotel's front desk, outlets, and security while serving guests and staff.
Role type
Senior IC hotel operations manager
Builds
Guest experiences, seamless check-in/out processes, and safe hotel environments
Domain
Hospitality + Hotel Operations
Required skills
Guest service management, emergency response coordination, security patrol execution, cross-departmental collaboration, incident documentation, decision-making under pressure
Preferred skills
First aid administration, maintenance troubleshooting, event logistics support
Technologies
Microsoft Office
Responsibilities
Supervise guest check-ins and check-outs, act as Chief Warden and first responder in emergencies, conduct security patrols and incident logging, resolve guest complaints, coordinate with F&B and banquet teams, and make executive decisions in the absence of senior management
Seniority
Senior, hands-on IC