Customer Care Coordinator-Echuca
Core
Welcoming face and voice of the Echuca Clinic, engaging with customers via phone, email, and face-to-face to provide tailored information, schedule appointments, and guide customers through hearing devices.
Role type
Customer Care Coordinator (Healthcare/Retail)
Builds
Customer service interactions and appointment scheduling for hearing assessments
Domain
Hearing aid industry / Healthcare
Deliverable
client delivery
Required skills
Customer service experience, CRM systems proficiency, appointment scheduling, administrative skills, communication, attention to detail
Preferred skills
Minor hearing aid repair training, local marketing support
Responsibilities
Engaging with customers via phone, email, and face-to-face; Scheduling appointments for hearing assessments; Guiding customers through hearing devices; Resolving customer concerns; Supporting local marketing initiatives; Performing minor hearing aid repairs; Providing administrative support and maintaining customer records
