Claims Technical Specialist
Core
Provide expert technical guidance across Income Protection, Life, Trauma, and TPD claims to drive quality assessments and positive customer outcomes.
Role type
Senior Claims Technical Specialist (Life Insurance)
Builds
Claims procedures, policy terms, technical guidelines, and team capability
Domain
Life Insurance / Claims Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Life insurance claims expertise, coaching and training capability, life insurance legislation knowledge, critical thinking, stakeholder influence
Preferred skills
None stated
Technologies
None stated
Responsibilities
Provide expert technical advice including assessment review and adverse decision sign-off; Coach and support Claims Consultants to deliver high-quality outcomes; Build technical capability through training and embedding the claims capability framework; Develop and apply claims procedures and technical guidelines; Ensure compliance with governance and regulatory obligations
Seniority
Senior, hands-on IC with mentorship responsibilities