Member Services Specialist
Core
First point of contact for new and existing customers, providing friendly and knowledgeable support across phone and email to help them find the right solutions.
Role type
Customer Service Representative
Builds
Customer relationships and accurate records across multiple systems
Domain
Private health insurance
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, navigating multiple systems, attention to detail
Preferred skills
Previous experience in customer service, contact centre, banking, insurance, superannuation
Responsibilities
Deliver exceptional customer service via phone and email, Build rapport and understand individual customer needs, Provide clear and accurate information about products and services, Resolve enquiries and identify opportunities to improve customer experiences, Maintain accurate customer records across multiple systems, Work collaboratively within a supportive team