Salesforce Senior Functional Consultant
Core
Lead the delivery of transformative Salesforce solutions, specifically in Customer Service, Field Service, and Generative AI (Agentforce), helping mid-market and enterprise organizations enhance customer experience.
Role type
Senior Functional Consultant (Salesforce)
Builds
Bespoke multi-cloud Salesforce solutions (Sales Cloud, Service Cloud, Field Service, Agentforce)
Domain
Enterprise Software / CRM / Customer Experience
Deliverable
production ML models | product features
Required skills
Salesforce architecture, data modeling, implementation best practices, business analysis, client workshop facilitation, solution design, scalable solution delivery
Preferred skills
Salesforce Marketing Cloud, Agentforce, Agile/Scrum, data-driven insights
Technologies
Salesforce, Agentforce, Marketing Cloud, Scrum
Responsibilities
Design and deliver robust, scalable Salesforce solutions; identify and propose tailored solutions for client challenges; bridge technical and non-technical stakeholders; facilitate client workshops; lead delivery of AI-driven service experiences
Seniority
Senior, hands-on IC
