IT Support Lead
Core
Lead day-to-day IT support, identity and access management, and endpoint operations for a growing distributed team while serving as the primary technical escalation point.
Role type
Senior IT Support Lead (IAM & Endpoint Security)
Builds
Scalable, secure, and audit-ready IT processes for a distributed team
Domain
Healthcare technology / HIPAA-regulated environment
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Tier 1–3 technical support, identity and access management (IAM), endpoint management (Windows/macOS), Microsoft Intune administration, HIPAA compliance, PowerShell/Bash scripting, ticketing systems, security policy enforcement, device lifecycle management
Preferred skills
SOC 2 familiarity, Microsoft Defender/Azure AD/Google Workspace administration, relevant certifications (Microsoft Endpoint Administrator, Google Workspace Administrator, CompTIA Security+, ITIL Foundation), mentoring junior staff
Technologies
Microsoft Intune, Microsoft 365, Microsoft Defender, Google Workspace, PowerShell, Bash, ticketing platforms
Responsibilities
Serve as primary escalation lead for Tier 1–3 support requests; manage end-to-end employee onboarding and offboarding; lead IAM processes and access reviews; administer endpoint security policies; manage hardware logistics and device lifecycle; build automation scripts for IT tasks; support HIPAA-related IT controls and audit evidence collection; maintain scalable IT documentation
Seniority
Senior, hands-on IC