Customer Support Specialist
Core
Resolve customer support tickets, troubleshoot technical issues, and moderate user-generated content for an AI audio platform.
Role type
Technical customer support specialist
Builds
Customer experience and platform reliability for developers and creators using AI voice models
Domain
AI / Audio technology / SaaS
Deliverable
client delivery
Required skills
Technical troubleshooting, API knowledge, content moderation, documentation, autonomous problem-solving
Preferred skills
Experience with browser errors, interest in AI technology
Technologies
APIs, browsers
Responsibilities
Resolve customer support tickets, troubleshoot technical issues, maintain help center documentation, moderate user-generated content and voice library
Seniority
Mid-level, hands-on IC
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