Customer Success Manager, Majors, EMEA
Core
Guide elite law firms, Fortune 500 companies, and premier asset managers in adopting Harvey's agentic AI platform, acting as a trusted advisor to integrate the tool into their business processes.
Role type
Senior Customer Success Manager (Enterprise SaaS / Legal & Finance)
Builds
Enterprise AI platform for legal and professional services
Domain
Legal technology and professional services
Deliverable
production ML models | product features
Required skills
Strategic account management, change management, executive stakeholder engagement, product roadmap influence, customer health monitoring, training enablement
Preferred skills
Experience in big law, in-house legal, or top-tier management consulting
Technologies
Agentic AI, enterprise SaaS platforms
Responsibilities
Serve as primary contact for major accounts with a consultative approach; Lead integration of Harvey into daily workflows; Proactively monitor account health and drive retention initiatives; Enable end users to adopt Harvey as a daily tool; Facilitate executive engagement to transform customers into champions; Relay customer insights to product teams to aid continuous improvement.
Seniority
Senior, hands-on IC
