Group Reservations Agent
Core
Managing group and VIP accommodation bookings, handling allotments, rooming lists, and contract conditions for hotels.
Role type
Group Reservations Agent
Builds
Group rooming lists, action plans, and accommodation contracts for events and VIP groups.
Domain
Hospitality / Hotel Operations
Required skills
Group booking management, room allocation, contract negotiation, payment transaction handling, guest complaint resolution, data entry, system proficiency (Sihot CRS, Cisco, MS Office), revenue quoting
Preferred skills
Hospitality industry experience, strong client rapport, knowledge of local attractions
Technologies
Sihot CRS, Cisco phone systems, Microsoft Office Suite
Responsibilities
Assist with group enquiries and direct accommodation bookings; Provide accurate information on room availability, rates, and special offers; Act as the main point of contact for group accommodation inquiries and modifications; Allocate rooms based on guest preferences and meeting regulations; Safely handle payment transactions and reconcile accounts; Suggest room upgrades and fulfill specific guest requests; Maintain records to ensure smooth check-ins and check-outs; Resolve guest complaints related to reservations and billing.