Field Enablement Manager - Customer Success
Core
Design and run certification-based programs to enable legal teams to master AI-native workflows, standardize customer success operations, and drive adoption and expansion.
Role type
Senior Customer Success Program Manager
Builds
Certification-based training programs, standardized CS workflows, and cross-functional alignment mechanisms
Domain
LegalTech / AI / B2B SaaS
Required skills
Program design, systems thinking, cross-functional partnership, stakeholder management, strategic planning, operational excellence
Preferred skills
AI/LLM fluency, global team scaling, technical SaaS experience, certification program development
Technologies
AI/LLM, LegalTech platforms
Responsibilities
Design and execute certification-based onboarding and everboarding programs; Partner with Product, Engineering, and Sales to align CS initiatives; Build frameworks for CSM account management and insight delivery; Lead strategy for product launches and customer summits
Seniority
Senior, hands-on IC