Relationship Analyst - Business Support
Core
Supports Country Banking Australia by delivering accurate, timely, and customer-focused onboarding, account opening, and KYC/CDD support for new and existing rural banking customers.
Role type
Analyst, business support & compliance
Builds
Customer onboarding workflows and compliant account establishment
Domain
Banking, financial crime compliance, rural/agribusiness
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
KYC/CDD policy interpretation, account opening workflow management, risk indicator assessment, stakeholder coordination, documentation verification, process improvement identification, mentoring
Preferred skills
Understanding of Australian Banking Code of Practice, experience with transactional banking processes
Technologies
Microsoft 365, banking workflow systems, customer management systems
Responsibilities
Partner with Account Managers to respond to onboarding requirements; Manage end-to-end account establishment including card ordering and digital banking setup; Interpret and apply KYC/CDD and AML/CTF requirements; Provide quality instructions to Financial Economic Crime teams; Monitor workflow progress and communicate with stakeholders; Identify process improvement opportunities; Coach colleagues on onboarding processes
Seniority
Mid-level, hands-on IC
