Key Account Support Officer Hybrid
Core
Extract and review client account information from business systems, identify discrepancies, and provide clear updates to clients and internal stakeholders.
Role type
Key Account Support Officer (Administrative/Coordination)
Builds
Accurate account reports, client communications, and coordinated follow-up actions.
Domain
Client Services / Account Management
Deliverable
dashboards & analysis
Required skills
Excel proficiency, data extraction and review, discrepancy identification, client communication, CRM management, issue escalation, process coordination
Preferred skills
Experience with client service operations, CRM databases, business systems, process improvement
Responsibilities
Extract and review client account information and reports, use Excel to sort and interpret data, manage client mailbox and respond to enquiries, coordinate follow-up actions across teams, maintain accurate CRM records, assist with client reports and onboarding, escalate issues appropriately
Seniority
Individual Contributor, operational support level