Client Support Specialist
Core
Provide support to Internal Data System and SMILE Financial Management System customers by answering questions, solving problems, and tracking issues to resolution.
Role type
Client Support Specialist (Financial Systems)
Builds
Internal Data System and SMILE Financial Management System
Domain
Human services / Government accounting
Deliverable
dashboards & analysis
Required skills
Customer support, Issue tracking, System testing, Report generation, Data verification, Training delivery
Preferred skills
Accounting systems expertise, Government accounting policies, GAAP knowledge
Technologies
Microsoft Office Suite