Client Support Specialist
Core
Provide support to Internal Data System and SMILE Financial Management System customers by answering questions, solving problems, and tracking issues to resolution.
Role type
Client Support Specialist (Financial Systems)
Builds
Internal Data System and SMILE Financial Management System
Domain
Human services / Government accounting
Deliverable
client delivery
Required skills
accounting systems expertise, government accounting policies, GAAP, data analysis, report verification, system testing, customer communication
Preferred skills
subject-matter expertise in accounting, familiarity with GAAP
Technologies
Microsoft Office Suite
Responsibilities
Answer customer calls and emails, resolve routine issues, verify problem resolution, run and verify standard reports, perform system testing, serve as backup for ACH Manager
Seniority
Individual Contributor, limited supervision