CX Specialist — Customer Strategy & Design
Core
Designing and improving end-to-end customer journeys, enhancing experiences via feedback and data, and defining product vision across platforms.
Role type
Senior IC Customer Experience (CX) Specialist / Consultant
Builds
Customer-centric solutions and CX strategies for clients in Cyprus and the region
Domain
Professional Services / Customer Experience
Deliverable
product features
Required skills
Customer journey mapping, customer research (surveys, interviews), behavioral data analysis, design tool proficiency (Figma, Sketch, Adobe XD, Miro), stakeholder collaboration, CX strategy development, mentoring
Preferred skills
Portfolio of CX/UX work, certification in CX/Product Design/UX, degree in HCI or related field
Responsibilities
Designing end-to-end customer journeys, conducting customer research and experience assessments, mapping service interactions, translating feedback into actionable recommendations, mentoring team members, presenting ideas to clients
Seniority
Senior, hands-on IC
