Duty Manager
Core
Oversee front desk operations and guest services to deliver a high-level, memorable experience for guests at a luxury hotel.
Role type
Front Office Duty Manager
Builds
Guest experiences and operational efficiency for W Sydney
Domain
Luxury hospitality
Deliverable
product features
Required skills
Front office operations, Opera PMS, room inventory management, financial procedures, team leadership, business decision making
Preferred skills
Supervisory experience in luxury hotels, weekend/holiday availability
Technologies
Opera, Microsoft Office
Responsibilities
Manage day-to-day front desk operations, assist with Rooms Division business decisions, ensure high service standards across Welcome Desk and Concierge, lead and influence team performance, handle guest inquiries and resolve issues
Seniority
Mid-level, supervisory IC
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