Activation Specialist (San Francisco)
Core
Guide new customers through LangSmith onboarding to achieve production-ready AI agent workflows, focusing on admin setup, SDK integration, and early activation milestones.
Role type
Customer Success Activation Specialist
Builds
Production-ready AI agent workflows and evaluation pipelines for enterprise customers
Domain
AI/LLM platform, observability, and developer tools
Deliverable
production ML models | product features
Required skills
Customer onboarding, SDK integration, security & org design, stakeholder coordination, documentation creation, metrics tracking
Preferred skills
SaaS onboarding, enterprise readiness (SSO/SCIM), developer tools, SQL
Responsibilities
Own customer onboarding from kickoff to activation milestones, guide customers through core LangSmith setup and production readiness, partner with GTM/Product/Engineering to unblock customers, help customers build first evaluation workflows, route customers to resources and create runbooks, surface friction to Product/Engineering and track activation metrics
