Senior Analyst, Service Operations
Core
Own and improve IT service management practices to ensure technology stability, resilience, and continuous improvement for a global asset management business.
Role type
Senior IC IT Service Operations Analyst
Builds
Stable and resilient technology services for Perpetual Asset Management
Domain
Financial Services / IT Service Management
Deliverable
dashboards & analysis
Required skills
ITIL practices, incident management, problem management, change management, service data analysis, ITSM platforms (ServiceNow), stakeholder communication
Preferred skills
None stated
Technologies
ServiceNow
Responsibilities
Coordinate major incident response, manage problem investigations to root cause, manage change activities and risk assessment, analyze service data for trends and risks, strengthen knowledge management and self-service, support transition of new technology services
Seniority
Senior, hands-on IC