Super Host
Core
Oversee front office operations, manage guest services, lead a small team, and handle commercial sales leads for a hotel.
Role type
Front Office Manager / Hotel Operations Lead
Builds
Guest experiences and commercial success for Punthill Apartment Hotels and Veriu Hotels & Suites
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, complaint resolution, rostering, sales lead generation, emergency management, customer service standards
Preferred skills
Adaptability, ownership mindset, problem-solving, attention to detail
Technologies
None stated
Responsibilities
Oversee front office including complaint escalation and team management; Ensure high-level guest services at check-in/out; Create memorable guest experiences; Identify new sales leads; Manage emergency situations; Support Hotel Manager with admin tasks
Seniority
Mid-level, hands-on IC