Software Technical Customer Support Consultant
Core
Provide technical software support for supply chain and inventory planning products, resolving user tickets and diagnosing issues via SQL code review to ensure high customer satisfaction.
Role type
Technical Customer Support Consultant (Supply Chain Software)
Builds
TG Supply Chain and inventory planning software solutions
Domain
Supply chain planning, inventory optimization, industrial/distribution/wholesale/retail
Deliverable
client delivery
Required skills
SQL code review, T-SQL, Stored Procedures, MSSQL Database administration, ticket triage, business process alignment analysis
Preferred skills
Inventory optimization software support, software implementation experience
Responsibilities
Manage and resolve end-user tickets within SLAs, investigate and reproduce malfunctions, diagnose problems by reviewing SQL code and comparing intended vs. actual business processes, suggest code changes to R&D or adjust customer understanding
Seniority
Junior to Mid-level, hands-on IC