AO3 Fines Administration Officer
Core
Supporting key administrative and operational functions within a busy client services team by processing requests, investigating enquiries, and drafting correspondence.
Role type
Senior IC administrative officer (client services)
Builds
Administrative outcomes and client support responses
Domain
Public sector administration
Deliverable
dashboards & analysis
Required skills
Data processing, written correspondence, policy interpretation, form checking, record keeping, internal system research, high-volume data entry
Preferred skills
Government experience, customer service, compliance, case management
Responsibilities
Reviewing and responding to high volume of client enquiries, Processing administrative requests in line with relevant policies and procedures, Investigating and assessing information to determine appropriate outcomes, Drafting and reviewing written correspondence, Conducting repetitive form checking and high-volume data entry, Maintaining accurate records and case notes