Operations Manager - Program Evaluation and Improvement
Core
Senior manager leading branch-wide reform, program evaluation, and continuous improvement for Aboriginal and Torres Strait Islander community services, utilizing data and feedback to strengthen client outcomes.
Role type
Senior IC program evaluation and operations manager
Builds
Evidence-informed service design, delivery, and continuous improvement initiatives for family support, child protection, housing, and youth programs
Domain
Community Services / Indigenous Health / Social Services
Required skills
Program evaluation and Theory of Change development, data analysis and visualization, large-scale project management, change management, team leadership and coaching, stakeholder negotiation, risk management, quality standards compliance
Preferred skills
Knowledge of database structures, experience with Models of Care, familiarity with Mobnet system, ability to critique legislative frameworks
Technologies
Mobnet, database management tools, data visualization tools
Responsibilities
Lead development of outcome frameworks and logic models for programs; Develop client feedback methodologies and Service Experience Measures; Analyze program data to identify trends and performance gaps; Review programs against quality standards and Models of Care; Manage large teams through coaching and performance supervision; Develop implementation plans for program changes
Seniority
Senior, hands-on IC