🚨 Founding Customer Success Manager 🚨
Core
Build the customer success function for an AI recruiting platform, managing onboarding, retention, and renewals for early-stage customers.
Role type
Founding Customer Success Manager
Builds
Post-sales playbook, customer enablement resources, and data-driven retention strategies
Domain
AI software / Recruiting technology
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Customer success strategy, CRM management, market research, content creation, cross-functional collaboration, data analysis
Preferred skills
Experience building CS functions at early-stage startups
Responsibilities
Build post-sales playbook including onboarding and renewals; Develop customer enablement content; Monitor customer satisfaction and retention metrics; Collaborate with founders and engineering on product strategy; Conduct market research; Manage company CRM
Seniority
Founding, hands-on IC