Residential Activations Consultant
Core
Manage residential service activations from enquiry through to completion, handling calls, resolving fall-out scenarios, and ensuring timely customer go-live.
Role type
Residential Activations Consultant
Builds
Residential internet and mobile service activations for Aussie Broadband customers
Domain
Telecommunications / Customer Service
Deliverable
client delivery
Required skills
inbound call management, end-to-end case ownership, issue resolution, timeline communication, internal team liaison, case documentation, escalation management
Preferred skills
customer service experience, service delivery experience, activation or provisioning workflow familiarity, complex case handling
Responsibilities
Manage inbound activation-related customer enquiries, Own activation fall-out cases end-to-end, Proactively identify and resolve issues impacting activations, Clearly communicate timelines and outcomes to customers, Liaise with internal teams to progress issues, Maintain accurate case notes, Escalate issues appropriately, Contribute to improved activation efficiency
Seniority
Individual Contributor, operational level
