Customer Strategy Manager
Core
Identify, size, and shape new product opportunities across the portfolio by combining commercial strategy with design thinking to build value for schools and educators.
Role type
Customer Strategy Manager (Product Strategy & Design)
Builds
New product features and opportunities for the all-in-one school management platform
Domain
EdTech / School Management
Deliverable
product features
Required skills
Product strategy, Design thinking, Financial modelling, Business case creation, Figma, AI-assisted design tools, Customer discovery
Preferred skills
SaaS experience, EdTech exposure, UX judgment, Commercial acumen
Technologies
Figma, AI-assisted design tools
Responsibilities
Identify opportunities across the product portfolio, Run structured discovery with customers, Explore build/partner/buy options and create business cases, Produce prototypes to test ideas, Handover concepts to product teams
Seniority
Mid-level, hands-on IC