IT Operations and Support Officer
Core
Deliver first-line desktop, application, and AV support while maintaining hardware/software environments and troubleshooting IT issues for staff and students.
Role type
IT Operations and Support Officer (First-line Help Desk)
Builds
Stable IT infrastructure and user support services for RMIT University Pathways
Domain
Higher Education / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Remote Desktop Tools, Online Collaboration Tools (Zoom, MS Teams), ServiceNow, M365, Active Directory, SCCM, Windows OS, Microsoft Endpoint services, Intune
Preferred skills
Customer-focused support, problem-solving, continuous improvement
Technologies
ServiceNow, Zoom, MS Teams, M365, Active Directory, SCCM, Windows OS, Intune
Responsibilities
Provide responsive technical support for desktops, laptops, printers, AV equipment, and telephony; Manage software installation, OS upgrades, and device configurations; Deliver remote support to staff and students; Monitor service desk queue and resolve IT issues; Support application management including Canvas and student systems; Assist with training and induction for new staff
Seniority
Individual Contributor
