SAP Service Cloud Lead (Melbourne, Australia)
Core
Lead SAP Service Cloud solution design, configuration, and implementation for customer service capabilities.
Role type
Senior SAP Service Cloud functional lead
Builds
Service Cloud solution design, functional baselines, process/configuration designs, and integration specifications
Domain
Enterprise software / Customer Experience (CX)
Required skills
SAP Service Cloud v1/v2, SAP C4C, functional specifications, RICEFW, data migration, security configuration, workflow design, stakeholder management
Preferred skills
SAP Service Cloud/C4C certification, SAP ERP/S/4HANA integration, SAP BTP Integration Suite, service analytics, complex multi-system transformation
Technologies
SAP Service Cloud, SAP C4C, SAP ERP, SAP S/4HANA, SAP BTP, CDC
Responsibilities
Lead fit-to-standard and detailed-design workshops; Own Service Cloud solution model and configuration standards; Define functional specifications for integrations and enhancements; Coordinate dependencies across identity, integration, development, and testing teams; Lead functional quality, defect resolution, and cutover readiness
Seniority
Senior, hands-on IC
