Guest Service Agent
Core
Front office team member at a boutique hotel in Melbourne's theatre district, managing guest arrivals, departures, and inquiries to ensure a smooth and memorable experience.
Role type
Guest Service Agent (Front Office)
Builds
Guest check-in/check-out processes, local information services, and front desk operations for a boutique hotel.
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, check-in/check-out procedures, local knowledge, administrative tasks, phone/email communication, multi-tasking, conflict resolution
Preferred skills
Hotel systems experience, RSA (Responsible Service of Alcohol), barista/bar experience
Responsibilities
Assist with check-in and check-out processes, respond to guest queries, provide local knowledge, maintain guest records, answer emails and phone calls, support breakfast service and Hosted Hour, collaborate with Housekeeping, resolve guest concerns
Seniority
Entry-level to Mid-level, hands-on IC