Customer Support Agent
Core
Resolve customer issues across channels with speed and accuracy, building product expertise to answer complex technical questions independently.
Role type
Senior Customer Support Agent (Technical)
Builds
Customer support experience for Scribe's Specialized Intelligence platform
Domain
SaaS / AI / Productivity
Deliverable
client delivery
Required skills
native English (written and spoken), Zendesk, Notion, Stripe, technical troubleshooting, pattern recognition, documentation creation, cross-functional collaboration
Preferred skills
AI tools (Claude, Dust), knowledge base contribution, technical product support
Responsibilities
Resolve customer issues across channels, escalate issues to appropriate teams, spot recurring problems and create documentation, partner with Product and Engineering to close feedback loops, handle complex or ambiguous cases
Seniority
Mid-level, hands-on IC