Customer Verification Specialist
Core
Final point of contact before funding, verifying customer information and identifying inconsistencies to ensure applications are ready for settlement.
Role type
Customer Verification Specialist (Operations)
Builds
Pre-funding checks and fraud prevention for small business lending applications
Domain
Financial services / Fintech / Small business lending
Deliverable
client delivery
Required skills
Outbound calling, fraud detection, risk assessment, documentation, process adherence, stakeholder collaboration
Preferred skills
Fraud prevention experience, lending/financial services background, Salesforce/Microsoft 365 familiarity
Responsibilities
Conduct outbound calls to confirm application details, review responses and documentation for inconsistencies, recommend progression or escalate concerns, manage sensitive customer conversations, document verification outcomes, partner with Sales/Credit/Customer Care/Operations
Seniority
Individual Contributor