Customer Service Consultant
Core
Casual team member providing customer service, sales support, and device repair in a retail store.
Role type
Retail Customer Service & Device Technician
Builds
Repairs for mobile devices and accessories sold in-store
Domain
Retail / Mobile Technology
Deliverable
physical/clinical work
Required skills
Customer service, sales techniques, device diagnosis, mechanical troubleshooting, inventory management, physical lifting (up to 25kg)
Preferred skills
IRP certification, weekend availability, budget management, KPI achievement
Technologies
Mobile devices, repair tools
Responsibilities
Provide exceptional customer service and support, assist frontline staff with sales, diagnose and repair electronic and mechanical devices, troubleshoot faults and perform in-depth inspections, manage repair queues independently, maintain a safe and organized workbench
Seniority
Casual, entry-level to mid-level IC
