Field Service Technician
Core
Maintaining retail store technologies, computer systems, and peripherals in store and commercial environments through installation, support, and repair.
Role type
Field Service Technician (Retail POS & Store Systems)
Builds
Retail POS equipment, store systems, and commercial business technology infrastructure
Domain
Retail technology / Point-of-Sale (POS) / Commercial electronics
Deliverable
physical/clinical work
Required skills
Electronics repair, basic computer technology, network infrastructure, POS equipment, cash registers, scanners, handheld devices, kiosks, printers, low voltage wiring, mechanical aptitude, electricity, use of test equipment and hand tools
Preferred skills
Customer service, multitasking, problem solving, organizational skills, ability to work independently
Technologies
Toshiba Global Commerce Solutions products, retail POS systems, flat panel TVs, monitors, network infrastructure
Responsibilities
Perform product installation, relocation, discontinuance, upgrades, and modifications; diagnose and repair routine problems on store equipment; travel to customer locations for service; maintain trunk stock; document installation activities; manage trunk stock to support customers
Seniority
Entry-level to Junior, supervised initially