CRM Functional Architect (Auckland, New Zealand)
Core
Shape functional design of complex Microsoft Dynamics 365 Customer Engagement solutions for clients across New Zealand and the wider region.
Role type
Senior CRM Functional Architect
Builds
Dynamics 365 CE / CRM solutions (Sales, Customer Service, Field Service)
Domain
Enterprise Software / Microsoft Dynamics 365
Required skills
Dynamics 365 CE functional configuration, requirements elicitation, solution design, stakeholder management, team mentoring, pre-sales scoping
Preferred skills
Power Platform design, Agile/Waterfall delivery, DevOps practices for D365 CE
Technologies
Microsoft Dynamics 365 CE, Power Platform (Power Apps, Power Automate, Power BI), Dataverse, Common Data Model, Azure
Responsibilities
Lead functional design and configuration of D365 CE modules, facilitate client workshops to validate requirements, translate business processes into functional specifications, oversee configuration and integration design, provide quality assurance on functional deliverables, support pre-sales engagements, mentor junior consultants, manage client relationships
Seniority
Senior, hands-on IC with client-facing advisory
