Guest Service Agent
Core
Frontline hospitality role managing guest check-in, check-out, reservations, and inquiries to ensure seamless guest experiences.
Role type
Guest Service Agent
Builds
Guest check-in/check-out processes, reservation management, and guest service interactions
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest service, reservation management, problem-solving, time management, attention to detail, adaptability
Responsibilities
Welcome guests during check-in and check-out, handle guest inquiries and requests, manage reservations and room allocations, maintain accurate guest records, collaborate with other departments, adhere to service standards and safety policies