Practice Manager
Core
Lead the day-to-day operations of a medical practice, managing reception and nursing teams while supporting doctors and allied health professionals.
Role type
Senior Practice Manager (Healthcare Operations)
Builds
Efficient, compliant, and patient-focused medical clinic operations
Domain
Healthcare / Medical Practice Management
Required skills
Medical practice operations, team leadership, recruitment and training, rostering, KPI monitoring, compliance management, medical software proficiency, billing and accounts reporting
Preferred skills
Experience with Best Practice or similar medical software, knowledge of Medicare and private health billing, patient-first approach
Responsibilities
Lead, coach, and develop reception and nursing teams; Recruit, onboard, train, and support new team members; Oversee daily reception and clinic operations; Coordinate the induction of doctors and registrars; Act as the key point of contact for staff and patient queries and complaints; Monitor and drive practice KPIs and business performance; Manage staff rostering to ensure appropriate clinic coverage; Review and improve systems and processes across the practice; Maintain high standards of patient service and clinical support; Manage risk, confidentiality, and practice compliance requirements; Complete banking reconciliations and accounts reporting
Seniority
Senior, hands-on IC