Expiation Notice Officer
Core
Provide accurate information and assistance to the public regarding expiation notices via telephone, email, and online channels while processing notices and reconciling payments.
Role type
Customer service and administration officer (call centre)
Builds
Accurate expiation notice issuance and payment processing for the public
Domain
Government administration / Traffic law enforcement
Deliverable
client delivery
Required skills
High-volume customer service, call centre experience, data entry, database management, payment processing, policy interpretation, legislation interpretation, quality assurance, audit support, record keeping, Microsoft Office (Word, Excel)
Preferred skills
Experience in government environment, ability to handle challenging customers, strong attention to detail, integrity, confidentiality
Responsibilities
Respond to customer enquiries and correspondence, assess and process expiation notices, review documentation for accuracy, process and reconcile payments, maintain accurate database records, identify and correct data discrepancies, undertake general administrative duties including audits and minute taking
Seniority
Entry to Mid-level, hands-on IC
