Customer Service Manager / Duty Manager - Harbord Diggers
Core
Oversee all day-to-day operations of a hospitality venue including Food, Beverage, Gaming, Member Services, Dock & Cellar, and Kitchen to ensure memorable guest experiences.
Role type
Senior Customer Service Manager / Duty Manager
Builds
A high-standard hospitality venue experience for members and visitors
Domain
Hospitality / Registered Clubs
Required skills
Venue management, team leadership and coaching, talent management and succession planning, regulatory compliance (Liquor, Food, Gaming Acts), roster coordination, conflict resolution, risk management reporting
Preferred skills
Passion for guest experience, people management, relationship building, computer literacy
Technologies
None stated
Responsibilities
Supervise and train staff across multiple venue departments, ensure compliance with relevant Acts and regulations, manage customer complaints, coordinate rosters, complete risk management reporting
Seniority
Senior, hands-on IC